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Return and exchange
Terms and conditions for returning goods to an online store
If the goods of good quality did not fit in appearance, then the buyer, within 14 days of receipt of the goods (not counting the day of delivery). May issue a refund. Refunds are made on the basis of an application.
Good quality goods are accepted for return only if:
– the product was not in use (no traces of exploitation);
– the product has retained its presentation, consumer properties and brand labels;
– the goods retained the original (factory) packaging, which is intact, not broken and not damaged;
– the goods sold in the kit are also returned in the kit;
– saved the documentation relating to the product, without which the use of the goods is impossible (warranty card, passport, instruction manual).
If the product does not meet the specified requirements, the seller has the right to refuse to return.
In this case, the seller returns the goods to the buyer by the transport company (at the seller’s choice) by cash on delivery. Together with the goods, an exemption letter is sent to the buyer, indicating the reason for the refusal.
The buyer is not entitled to refuse the goods of good quality, which has individually-defined properties. If the specified goods can be used exclusively by the consumer acquiring it.
To issue a refund you need:
1. The goods in the original (factory) packaging, together with the documentation related to it, should be packaged in additional packaging ensuring the safety and consumer properties of the goods during transportation.
2. To return the goods to the office of the online store. : Vega Line s.r.o Magístrů 1544/14 Praha 4 Michle, 14000 Czech Republic.
When making a return to an online store using its own resources. It is necessary to contact the office of the online store “store name” located at: (our address)
3. Fill out the “application for a refund.”
4. Send a completed and signed statement (scanned or photographed in high quality, allowing you to easily parse the written text) to (e-mail address). Indicating the subject of the letter “IM-XXXX return of funds”, where IM-XXXX is the order number on the Internet the store.
Dear customer, please fill out the application carefully and legibly! Correctly filled out application minimizes the time for returning funds.
The application for refund will be considered within 10 days from the date of receipt to the seller of the returned goods. If the seller makes a positive decision on the return. The value of the goods will be transferred according to the details that the buyer indicated in the return request. The timing of crediting funds to the buyer’s account depends on the internal regulations of the bank.
Return of goods to the seller is carried out by and at the expense of the buyer. When returning the goods of good quality, only the cost of the goods is returned to the buyer, delivery costs are not refunded.
Return the goods of inadequate quality
Return of goods of inadequate quality: having a shortage, defect or malfunction of a production nature – is made during the warranty period for the goods.
To issue a refund you need:
- Fill out the “Application for quality control of goods”
- Photograph a general view of the product and the defect / defect from at least two different angles (3-4 photos) in high quality. The manager of the online store has the right to request additional photos.
- Send documents confirming payment and receipt of goods, warranty card, photos. Completed and signed application (scanned or photographed in high quality, which makes it easy to parse the written text) to (email address). Indicating the subject of the letter “IM-XXXX quality control product “, where IM-XXXX is the order number in the online store. When sending photos, please note that upon receipt of the goods from the buyer, it is further inspected. Identification of deficiencies during inspection that are not reflected in the photographs. May influence the seller’s decision to return the goods.
- The application for checking the quality of the goods will be reviewed within 7 days. Following the results of the quality check of the goods (expertise). The result of the check will be sent to the buyer on the e-mail – a letter about the decision made (either about return or refusal to return). If the seller decides to refuse to return, then the refusal letter will also be sent to the buyer at the postal address indicated in the application. If the seller makes a positive decision on the return, you must:
- To return the goods in the original (original) packaging with documentation related to the product (if the packaging and documentation are saved) to the warehouse of the online store.
- Fill out the “application for a refund.”
- Send a completed and signed statement (scanned or photographed in high quality. Allowing you to easily parse the written text) to (e-mail address). Indicating the subject of the letter “IM-XXXX money back”, where IM-XXXX is the order number on the Internet the store.
Dear customer, please fill out the application carefully and legibly! Correctly filled out application minimizes the time for returning funds.
Within 3 days from the date of receipt to the seller of the returned goods, its value will be transferred according. To the details that the buyer indicated in the application for a refund. The timing of crediting funds to the buyer’s account depends on the internal regulations of the bank.
In case of return of the goods through the fault of the seller. The buyer shall be refunded the cost of delivery and return delivery (if there is a document confirming payment of return delivery).
To return the goods
Choose the most convenient way for you to return the goods and find out more about each of them. You can by e-mail (shop@bronzsocha.cz) or by phone number (Prague + 420 773 182 683).
Mode of operation of online store managers:
Daily from 10:00 to 16:30
Monday – Friday
Please note that viewing and purchasing goods in the office of an online store is possible only by prior arrangement by phone (Prague + 420 773 182 683) or email address (shop@bronzsocha.cz) : Vega Line s.r.o Magístrů 1544/14 Praha 4 Michle, 14000 Czech Republic